78: Using AI at Work to Rethink Talent and Workforce Strategy with Peter Cappelli

Chris Daigle sits down with Peter Cappelli, Professor of Management at the Wharton School, to explore how AI is changing how companies hire, train, and manage people. Peter breaks down the myths around job displacement, explains why most organizations misunderstand what AI can and cannot automate, and shares how leaders can adapt workforce strategies for the AI era. They discuss the balance between efficiency and humanity in AI adoption, why prediction and decision-making should stay in human hands, and what executives need to know about reskilling and internal mobility as automation grows. Drawing from research and decades of experience, Peter provides an unfiltered look at what the future of work will truly require from both employees and employers. 🔎 Find Out More About Peter Cappelli LinkedIn https://www.linkedin.com/in/peter-cappelli-14936a3/ Book by Peter Cappelli https://www.pennpress.org/9781613631911/the-future-of-the-office-with-a-new-afterword-by-the-author/ 🛠 AI Tools and Resources Mentioned ChatGPT https://openai.com/chatgpt Chief AI Officer Resources https://chiefaiofficer.com 📌 Chapters 00:00 – Introduction to Peter Cappelli 02:35 – How AI is Reshaping Hiring and Training 07:45 – Separating AI Hype from Workplace Reality 12:20 – Why Prediction Still Needs Human Judgment 17:15 – Redefining Workforce Planning in the AI Age 23:42 – What Executives Get Wrong About Automation 29:30 – Reskilling and Internal Mobility for the Future of Work 35:05 – AI Governance and Trust Inside Organizations 40:18 – Balancing Efficiency with Human Value 44:12 – Advice for Leaders Adopting AI Responsibly 48:20 – How to Connect with Peter Cappelli