Special "Business Revenue Leak Checklist" offer free at http://www.mrse.co/leak. John O’Brien has been a business owner for decades, yet still had a “Wait… me?” reaction to being called an entrepreneur. He joins host Michi Lantz to unpack what keeps experts invisible, why marketing feels loaded in helping professions, and how leaders build better teams by focusing on the how, not just the what. Civility included. Guest Bio: Dr. John O'Brien is a psychologist, professional speaker, executive coach, and author based in Portland, Maine. John's work focuses on helping people and organizations bring more civility, calm, and compassion into everyday life. He is the author of "Rudeness Rehab: Reclaiming Civility in the Workplace and Your Home Space", a book that blends humor, heart, and science to explore how we can stay grounded and kind-even when stress runs high. John's engaging style and practical insights have made him a trusted voice on emotional well-being, communication, and personal resilience. Connect with Dr. John O'Brien LinkedIn: https://www.linkedin.com/in/johnmobrienphd Website: https://activatesuccess.org/ Website: https://rudenessrehab.com/ Resources or websites mentioned in this episode: Mirasee Credits: Producer: Michi Lantz Editor: Michi Lantz Executive Producer: Danny Iny To catch the great episodes coming up on Making It, please follow us on Mirasee FM's YouTube channel or your favorite podcast player. And if you enjoyed the show, please leave us a comment or a starred review. It's the best way to help us get these ideas to more people. Episode transcript: Doing the Work, Dodging the Label coming soon.