In this episode of High Agency, we sit down with Harv Nagra, Head of Brand Comms at Scoro and host of The Handbook Operations podcast, to learn how the right systems can transform agency chaos into strategic advantage. From growing up in Vancouver's Maple Ridge to spending 13 years leading operations in London's agency world, Harv reveals why business maturity has nothing to do with years in business or revenue and everything to do with how you actually run. We get into the painful reality of agencies drowning in distractions, managing work across messy spreadsheets, and why creative teams often resist the very processes that could save them. Harv shares his lessons about implementing change when everyone's dug in and how the trillion-dollar advertising industry is still struggling to measure what actually matters. This conversation challenges the myth that process kills creativity and shows what it really takes to build agencies that don't just survive, but thrive. Featuring Harv Nagra Head of Brand Comms Scoro Harv Nagra is Head of Brand at Scoro, the work management platform, where he combines his extensive operations expertise with strategic storytelling. Previously Group Operations Director at a pan-European marketing consultancy, he brings structure and clarity to scaling businesses. A Vancouver native now based in London, Harv hosts The Handbook: The Operations Podcast, interviewing industry leaders about business maturity and sustainable growth. His mission is transforming operations from support function to strategic advantage, helping creative and professional services businesses achieve operational excellence through innovative frameworks and authentic brand narratives. Hosted by Mo Dhaliwal CEO Skyrocket Digital Software engineer turned marketer, Mo is an entrepreneur, cultural curator and technologist. In his role as founder and CEO of Skyrocket Digital, he helps clients with business, brand and technology to launch new ideas and grow their businesses. — High Agency: Conversations that Drive Growth and Transformation Instagram: https://www.instagram.com/highagencypod LinkedIn: https://www.linkedin.com/company/high-agency-pod/ X: https://x.com/highagencypod TikTok: https://www.tiktok.com/@highagencypod — Presented by Skyrocket Digital Skyrocket is the digital agency for ambitious leaders. Our capabilities empower business and marketing leaders with the confidence to launch new initiatives, grow their brands, and undergo the transformation necessary to achieve breakthrough results.