Send us Fan Mail This one's a little different. What you're about to hear is a recording straight from our Weird Hermits Roundtable, a mastermind group discussion where we got real about the stuff nobody likes to talk about publicly. Difficult clients. Refund requests. Payment plans that ghost you. Employees who snap. Customers who buy domain names to smear you. Yes, that actually happened. The conversation goes deep on what everyone's refund policies actually look like, the boundaries we've set after getting burned, and the mindset shifts that helped us stop letting this stuff live rent-free in our heads. In this episode, we cover: The wildest client situations from a room full of multi-year entrepreneurs (Jordan's story alone is worth the listen) Early warning signs that a client might be trouble — and the one pattern that keeps coming up How to build refund policies that protect your business AND feel right to you Why having a written policy is actually the kindest thing you can do (for everyone) What to do when payment plans ghost you — and the mindset shift that makes it manageable How to regulate yourself when ad comments or nasty emails make you want to lose it The "What Would Destini Do?" framework for navigating messy business moments with boundaries and grace Mentioned in this episode: What Would Destini Do? Claude Skill — Paste one prompt, describe your messy situation, and get walked through exactly how to handle it: https://lab.destinicopp.com/what-would-destini-do