The episode focuses on the mission of Topline Pro to provide an "AI assistant" for solo owner-operators in the home services industry (roofing, landscaping, plumbing, etc.). The discussion highlights the transition from manual "firefighting" to automated growth, the challenges of scaling a SaaS company with multiple funding rounds, and the importance of serving the "long-tail" market that larger CRM players often overlook.78 Key Points AI as a Business Operator: The software acts as an AI agent handling inbound inquiries, generating quotes, and managing invoicing, effectively replacing the need for a full-time admin or marketing team for small businesses.9 Market Opportunity: Out of 2.6 million home service companies, 2.4 million are small owner-operators or small crews, representing a massive underserved market.10 Default Alive: Despite having raised four rounds of funding, including a Series B, the company remains "default alive" while prioritizing rapid growth.11 Efficiency over Hard Work: Nick argues that growth shouldn't just come from working 18-hour days; it comes from implementing tools that automate 85-90% of the workload.12 The "Human" Component: Despite being an AI-heavy product, Topline Pro maintains account managers to build personal relationships with contractors who value direct communication.13 YouTube Description In this episode of the Build It To Sell It podcast, we sit down with Nick Ornitz, co-founder and CEO of Topline Pro. Nick shares the inspiring story of how his team is using AI to revolutionize the lives of "the little guy"—the millions of solo owner-operators in roofing, HVAC, plumbing, and landscaping. We dive deep into the reality of building a venture-backed SaaS company, the decision to drop out of business school for Y Combinator, and why Topline Pro is doubling down on the small business market while everyone else chases enterprise deals. If you are a contractor feeling stuck at the $250k–$500k mark, this episode is a masterclass in working smarter, not harder. Learn more about Topline Pro: toplinepro.com Contact Nick Ornitz: nick@toplinepro.comNick