ServiceTitan isn’t “good” or “bad”—it’s a mirror. And for a lot of contractors, what they see in that mirror is messy: broken processes, workarounds, numbers you can’t trust, and a pricebook that feels like a never-ending fight. In this episode, the BlueCollar Nerd–Richard Koberger and I go straight into the good, the bad, and the ugly—why onboarding feels like 90–180 days of chaos, why most teams blame the software instead of the setup, and the exact features that turn ServiceTitan from a headache into a growth engine. If you want clean reporting, real margins, and a company you can actually scale (or sell), this one’s a must-watch! What you’ll learn in this episode:-Why software doesn’t solve problems—it reveals them-The real reason ServiceTitan implementations feel “brutal” (and why that’s normal)-How to avoid workarounds that destroy reporting accuracy-Why pricebooks are never “done” and how to keep yours clean-The features that reduce technician friction: dynamic pricing, configurable services, conditional logic forms-The simple KPI stack that actually runs a scaling contractor business-How to roll out change without “getting buy-in” (and without losing trust) and more! If you stop treating ServiceTitan like a magic fix and start treating it like a system you commit to, you’ll finally get the numbers, control, and growth you thought you were paying for. Follow my guest at:-Instagram: https://www.instagram.com/servicetitan/ -Webpage: https://www.servicetitan.com/podcasts/mastering-servicetitan/richard-kohberger-interview -Facebook: https://www.facebook.com/ServiceTitan -YouTube- https://www.youtube.com/@Servicetitan Follow me on all Social Media: @LanceBachmannExit Rich: Home Service Secrets with Lance Bachmann Build It To Sell It Conference is where serious business owners go to scale, systemize, and position their company for a profitable exit. This is not another motivational event. This is a real-world, operator-led conference built for entrepreneurs who want clarity, structure, and results. Join us December 7–9 in Hollywood, Florida, for three days of real strategy, real numbers, and real execution. You’ll learn how to grow revenue, build leadership teams, clean up financials, and create a business that buyers actually want. This event is powered by the Build It To Sell It Movement, created by entrepreneurs who’ve built and sold multiple companies across home services, roofing, HVAC, and more. #BuildItToSellIt #BusinessConference #EntrepreneurLife #ScaleYourBusiness #BusinessExit #HomeServiceBusiness #CEOlife #PrivateEquity #BusinessGrowth #LanceBachmann